Ordering with us is quick and easy

Our ordering process consists of four clear steps where you decide how you want it. Your order is only finalized after the order confirmation, allowing you to adjust everything to your preference beforehand.

1. Select your products

• Click Add to Cart to add an item.
• Need more than one item? Change the quantity in your cart.
• Do you want to continue shopping? Click Continue Shopping
• Changed your mind? Click X to delete an item

2. Choose your shipping method

Select the delivery option that suits you best:

• Parcel Delivery - Standard shipping for eligible items.
• Pallet Transport - For items too large for standard shipping.
• Pickup at a collection point - Available for standard size items.
• Have you chosen a shipping method? Click Proceed to Order.

3. Enter your address details

• New customer? Enter your information, You can also create an account by checking the Account box - we recommend this for easy tracking of your order in your Dashboard
• Existing customer? Log in with your email and password. Forgot your password? Click Forgot your password to receive a reset link by email.
• Fill in your delivery address in the Your details section, this information is mandatory for delivery, and fields marked with an asterisk (*) must be complete.
• Finished entering your details? Click Next Step.

4. Choose your payment method

You can pay using the following methods:

• iDEAL online banking
• Advance payment via bank transfer
• VISA or Mastercard via secure connection
• Bancontact
• ApplePay
• GooglePay
• PayPal (depending on country)
• Wero
• Klarna 

5. Order confirmation

At this stage, you will receive an overview of your order. Check all information carefully. Once confirmed, you will receive an order confirmation email with the details of your purchase. 

As soon as your order is shipped, we will send you a tracking link to track your delivery.

We understand how exciting it is to plan your kitchen or bathroom project, but to avoid unexpected issues, we strongly advise not booking any plumber, installer, or contractor until your order has been delivered and checked.

Although we always strive for fast, reliable shipping, delays or product issues can sometimes happen due to external logistics partners or supplier constraints.

Why this is important:

• Your product might arrive later than expected due to shipping or stock delays.

• You’ll want to inspect the product upon arrival to ensure it’s complete and in perfect condition.

• Planning ahead without the product in hand can lead to extra installation costs or rescheduling fees.

Please note:

We cannot reimburse any costs associated with third-party services (such as plumbers or fitters), nor can we offer compensation for missed appointments or project delays.

We appreciate your understanding and cooperation — and we’re always here to help if you need updates about your order or help coordinating the next steps!