You have the option to cancel your order. We kindly ask you to inform us as soon as possible, including your order number. The sooner we receive your request, the greater the chance that we can stop the processing of your order.

Important Conditions

• Orders that are already in the processing stage cannot be canceled. In that case, you can return the items after receiving them. Please refer to our return policy for more information.
• Any shipping costs for the return shipment are at your own expense and will not be refunded.
• In the case of a successful cancellation, your payment obligation is voided, and any payments already made will be refunded as soon as possible. The refund period may vary depending on the payment method used.

Cancellation by Us

In some cases, we may have to cancel an order, for example, when:

• The item is not available.
• The address details are incorrect or incomplete.

In such cases, your payment obligation is voided, and any payments already made will be fully refunded.

Do you have any questions about canceling your order? Feel free to contact our customer service, we are happy to assist you!

We strive to make your shopping experience as smooth as possible. If you wish to return an item, we offer a simple and transparent return process directly via your personal account on our website. Below, we explain step by step how to arrange your return.

We’re proud to go above the EU standard: while EU law grants you 14 days to withdraw from your purchase, we offer you 30 days to return your product — no questions asked.

How does the return process work?

1. Log in to your account

• Go to the login page and enter your credentials.
• If you didn't created an account during checkout, use the same email you used for your order to activate the account.

2. Access your orders

Once logged in:

• Click "Orders" in the left-hand menu.
• Find the order you wish to return and click "View Order" (top right corner of the order box).

ORDER DELIVERED WITH PALLET

• IF YOU WISH TO RETURN THE ENTIRE ORDER DELIVERED, PLEASE CONTACT YOUR TRUSTED COURIER TO ARRANGE A PICKUP AT YOUR HOME ADDRESS AND SEND THE PACKAGE TO US:

LORIANO RETURNS

LEEMSTRAAT, 7

4705RT ROOSENDAAL

NEDERLAND

• IF YOU WISH TO RETURN ONLY ONE ITEM FROM A MULTIPLE ORDER, PLEASE CONTACT HELPDESK THROUGH YOUR ACCOUNT FOR INSTRUCTIONS.

3. Submit your return request

• Click "Return Request" next to the order you want to return.
• You will see a list of items from your order. For each Product:
•  Select the quantity you want to return (set to 0 for items you're keeping).
• Choose a reason for return from the dropdown list (e.g. "Changed my mind", "Wrong size ordered", etc.).
• Optionally, add any additional comments for context.
• Once completed, click "Continue" to proceed to the next step.

4. Confirm your return address

Note: This address is pre-filled based on your order and cannot be edited.

• Your return will be collected or registered using the address from your original order.
• Please review the details (name, street, postal code, city, country) for reference.
• Click "Continue" to proceed to courier selection.

5. Select your courier

• Choose a courier from the list of available options based on your region.
• Return shipping rates will be shown.
• Select the option that works best for you and click "Continue".

6. Pay for the return shipping 

• You'll be asked to pay for the return shipping label via our secure payment portal.
• Once payment is completed, the return label will be sent to your email.

7. Ship your return

• Print the return label and securely attach it to your package.
• Drop the parcel off at the courier's drop-off location.
• Make sure the package is well-packed to prevent damage during transport.
• Request a shipping receipt and keep it until your return is fully processed.

Important: We are not responsibile for return items that arrive damaged due to improper packaging or careless handling. If the return shipment is damaged, a depreciation fee may apply and will be deducted from your refund.

8. Processing your return

• Once we have received and inspected your return, we will send you a confirmation email.
• Depending on your original payment method, the purchase amount will be refunded to your account, or we will offer you a replacement product.

When Will I Receive My Refund?

We understand how important it is to know when your money will be returned.

• If your return is approved, we’ll process your refund within 14 calendar days

• An email will confirm as soon as your refund is processed

• Depending on your bank or payment provider, it may take a few extra business days for the credit to appear in your account

  
  

Return Policy

You can return your order within 30 days after receipt, provided the following conditions are met for a full refund:

• The product(s) must be in original condition and undamaged.
• The product(s) must not have been used.
• The product(s) must be clean.
• The product(s) must not have been installed or assembled.
• All accompanying assembly materials (if applicable) must be in the original packaging, along with manuals and accessories.
• Items must be returned within 30 days of delivery.

Please note

• Customized products and hygiene products cannot be returned.

Important

If the product is damaged or if the return shipment is not prepaid, depreciation fees may apply, which will be deducted from the refund amount.

Return Costs

Return shipping costs are clearly displayed during the return request process in your account. You can select the most convenient option for your region during courier selection.

Customer Service

If you have any questions about returns or need assistance with registering your return, feel free to contact our customer service. We are happy to help!

Do I need to return my product in its original packaging?

Yes, if you are returning your product within the satisfaction guarantee, we ask that you do so in the original packaging. This ensures the product remains in good condition and may potentially be given a second life.

Don’t have the original packaging anymore, or is it damaged? No problem. We will assess the condition of the product and the packaging and determine if there is any potential depreciation in value.

How should I package my product for return?

To prevent damage during transport, we recommend carefully packaging the product:

• Use a sturdy package, preferably the original box.
• If you no longer have the original packaging, ensure a good alternative packaging with sufficient protection.
• Place the product in a strong outer box (for example, a shipping box) and seal it securely.

Ready to ship?

• Print your shipping label and attach it visibly to the box.
• Take the package to a post office or drop-off point.

By packaging your product carefully, you will avoid damage during transport and ensure the return is processed smoothly.